COUCH POTATO RUN CLUB
REFUND & CANCELLATION POLICY.
Version: 1.0 | Effective Date: 15 August 2026 | Last Updated: 15 August 2026 | Applies To: All Couch Potato Run Club programmes, events and services in South Africa and the United Kingdom.
We want you to feel good about signing up. This policy explains when refunds and cancellations apply Nothing here removes any statutory rights you have that cannot lawfully be excluded (see sections 6 and 7).
SECTION 01
GENERAL RULES.
Fees (including instalment first payments/deposits) are non-refundable once paid, regardless of the reason for non-attendance or withdrawal – change of mind, injury or illness, relocation, work, scheduling conflicts, or simply not attending – except where a statutory cancellation right applies (sections 6–7).
SECTION 02
THE INSTALMENT (DEPOSIT) OPTION.
Where you pay in two parts: your first payment secures your spot, and the second payment is charged automatically one month later by Paystack. If you cancel after your statutory cooling off period (section 7) has passed or been waived, the first payment is non-refundable, and any second payment already processed is non-refundable, save for the discretionary and statutory exceptions below.
SECTION 03
IF CPRC CANCELS.
If we cancel a Programme or Event in its entirety before it starts, you’ll be offered either
(a) a full refund of what you’ve paid (excluding any non-refundable third-party processing fees) or
(b) a transfer to an equivalent future Programme or Event.
SECTION 04
INDIVIDUAL SESSIONS & MISSED SESSIONS.
Cancellation or postponement of individual sessions (weather, safety, force majeure) does not entitle you to a refund; we’ll endeavour to reschedule where practical. No refund or credit is given for sessions you miss.
SECTION 05
DISCRETIONARY EXCEPTIONS.
We may, at our sole discretion and case by case, consider a refund, credit or transfer in exceptional circumstances. A request does not create an entitlement. Email hello@couchpotatorunclub.com before the Programme or Event concludes.
SECTION 06
SOUTH AFRICA CONSUMER PROTECTION ACT.
Nothing in this policy excludes or limits any right afforded under the Consumer Protection Act 68 of 2008 where such rights apply and cannot lawfully be excluded.
SECTION 07
UNITED KINGDOM 14 DAY COOLING OFF RIGHT.
If you are a consumer in the UK buying online (a “distance contract”), you have a 14 day cooling off period to cancel and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
SECTION 08
MERCHANDISE (PRE-ORDER PHYSICAL GOODS).
Our merchandise is sold on a pre-order basis; estimated delivery dates are shown on the shop/catalogue page.
SECTION 09
HOW TO REQUEST A REFUND OR CANCEL.
Email hello@couchpotatorunclub.com with “Refund/Cancellation” and your order number. We respond within [10 business days].
SECTION 10
CONTACT US.
For all queries, requests or complaints:
Please include your full name in the subject line. We acknowledge receipt within 3 business days and aim to resolve requests within 30 days (one month).
